Join a leading financial services firm in Ashdod, specializing in innovative trading solutions and exceptional customer service! We are seeking highly motivated and skilled Retention Agents to join our growing team in Ramat Gan, with potential for work in Rishon Lezion or Netanya. As a Retention Agent, you will play a crucial role in building and maintaining strong client relationships, ensuring high levels of customer satisfaction, and ultimately driving business growth. This involves proactively engaging with clients, addressing their concerns, identifying potential churn risks, and implementing strategies to improve loyalty. You will work closely with our sales and support teams to develop and execute retention initiatives, contributing to a positive and collaborative work environment. This is an exciting opportunity to utilize your customer service and financial market knowledge in a dynamic and fast-paced setting, making a significant impact on our company's success. We offer a competitive salary and benefits package, along with the chance to grow your career within a thriving organization.
Requirements:
- Minimum of 2 years of experience in customer retention or a similar role, preferably in the financial services or forex industry.
- Strong understanding of forex trading and market dynamics.
- Excellent communication and interpersonal skills in Hebrew and English.
- Proven ability to handle client issues and resolve conflicts effectively.
- Ability to work independently and as part of a team in a fast-paced and dynamic environment.
- Proficiency in using CRM software (e.g., Salesforce).
- Bachelor's degree in Business, Marketing, Communications, or a related field is highly preferred.
- Experience with CRM systems and retention strategies is highly advantageous.
- Knowledge of digital marketing and customer engagement techniques is a plus.
- Certification in financial markets or related areas is a plus.
- Multilingual proficiency (beyond Hebrew and English) is a significant advantage.
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